Terms of Service
Last Updated: September 19, 2024
Terms Overview
Acceptance of Terms
By accessing or using the National HELOC website ("Site") and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.
These Terms constitute a legal agreement between you and National HELOC ("we," "us," "our," or "Company"). These Terms govern your use of our website, application process, and related services.
Description of Services
Website Services
- Information about home equity loans and HELOCs
- Online loan application platform
- Loan calculators and educational tools
- State-specific lending information
- Customer support and communication
Lending Services
- Home Equity Lines of Credit (HELOCs)
- Fixed-rate Home Equity Loans
- Loan origination and processing
- Underwriting and approval services
- Loan servicing and support
Eligibility and Requirements
General Eligibility
To use our services, you must:
- Be at least 18 years of age
- Be a legal resident of the United States
- Reside in a state where we are licensed to lend
- Have the legal capacity to enter into contracts
- Provide accurate and complete information
Loan Eligibility
Loan approval is subject to:
- Credit approval and verification
- Property eligibility and appraisal
- Income and employment verification
- Debt-to-income ratio requirements
- Applicable federal and state lending laws
User Responsibilities
Account Security
You are responsible for:
- Maintaining confidentiality of login credentials
- Notifying us immediately of unauthorized access
- Using strong passwords and security practices
- Logging out after each session
- Keeping contact information current
Information Accuracy
You agree to:
- Provide truthful and accurate information
- Update information when it changes
- Not misrepresent your financial situation
- Cooperate with verification processes
- Respond promptly to information requests
Prohibited Uses
You may not:
- Use our services for illegal purposes
- Attempt to circumvent security measures
- Submit false or fraudulent information
- Interfere with the operation of our website
- Use automated systems to access our services
- Violate any applicable laws or regulations
Loan Application Process
Application Submission
When you submit a loan application:
- You authorize us to obtain credit reports
- You consent to verification of provided information
- You understand that submission does not guarantee approval
- You agree to provide additional documentation as requested
Credit Authorization
By applying, you authorize us to:
- Obtain credit reports from credit bureaus
- Verify employment and income information
- Conduct property appraisals and inspections
- Share information with service providers as necessary
Intellectual Property
Our Content
All content on our website is owned by National HELOC and protected by:
- Copyright and trademark laws
- Trade secret protections
- Other intellectual property rights
Limited License
We grant you a limited, non-exclusive license to:
- Access and use our website for personal purposes
- Print or download content for your loan application
- Use our calculators and tools for personal financial planning
This license does not permit:
- Commercial use of our content
- Reproduction or distribution without permission
- Modification or creation of derivative works
- Removal of copyright or proprietary notices
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Disclaimers and Limitations
Website Availability
We strive to maintain website availability but do not guarantee:
- Continuous, uninterrupted access
- Error-free operation
- Freedom from viruses or harmful components
- Compatibility with all devices or browsers
Information Accuracy
While we strive for accuracy, we do not warrant that:
- All information is current or complete
- Rates and terms shown are guaranteed
- Calculators produce precise results
- Information applies to all situations
Third-Party Content
Our website may contain links to third-party websites. We are not responsible for:
- Content on third-party websites
- Privacy practices of other sites
- Products or services offered by third parties
- Accuracy of external information
Limitation of Liability
To the fullest extent permitted by law, National HELOC shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from website downtime or errors
- Reliance on information provided on our website
- Actions or omissions of third-party service providers
Our total liability for any claim shall not exceed the fees paid by you for our services.
Indemnification
You agree to indemnify and hold harmless National HELOC, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses arising from:
- Your use of our website or services
- Violation of these Terms
- Violation of applicable laws or regulations
- Infringement of third-party rights
- False or misleading information provided by you
Governing Law and Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through:
- Good Faith Negotiations: We encourage direct communication to resolve disputes
- Mediation: If negotiations fail, disputes may be submitted to mediation
- Binding Arbitration: Unresolved disputes shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association
Class Action Waiver
You agree that any dispute resolution shall be conducted on an individual basis and not as part of a class action, collective action, or representative proceeding.
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be:
- Posted on our website with an updated date
- Effective immediately upon posting
- Communicated via email for material changes
- Subject to applicable legal requirements
Your continued use of our services after changes constitutes acceptance of the modified Terms.
Termination
Termination by You
You may terminate your use of our services at any time by:
- Discontinuing use of our website
- Withdrawing pending loan applications
- Contacting us to close your account
Termination by Us
We may terminate or suspend your access if:
- You violate these Terms
- You provide false or fraudulent information
- Required by law or regulation
- You engage in prohibited activities
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. We will replace any unenforceable provision with a valid provision that most closely approximates the intent of the original.
Contact Information
For questions about these Terms of Service, contact us:
Legal Department
Important Notice
These Terms apply to website use and initial services. Approved loans are governed by separate loan agreements with specific terms and conditions. Please review all loan documentation carefully before signing.